đźšš Shipping and Cancellation Policy

Last Updated: 15 October 2025

At Spy Eye Technology, we’re committed to delivering your automation and industrial parts quickly, safely, and reliably — no matter where you are in the world. This Shipping Policy explains how we handle order processing, delivery timelines, and related logistics for tecychussain.com.

1. Order Processing

  • All confirmed orders are processed within 1–3 business days (Monday to Saturday, excluding holidays).

  • Orders received after 3 PM IST or on non-working days are processed the next business day.

  • Once your order is shipped, you’ll receive a tracking number and carrier details via email or WhatsApp.

2. Shipping Coverage

We proudly ship across India and to international destinations.
Our logistics network partners include trusted national and global couriers for safe and timely delivery.

  • Domestic Shipping (India): Standard delivery usually takes 3–7 business days depending on your location.

  • International Shipping: Delivery typically takes 7–21 business days, depending on customs and regional logistics.

Please note: Delivery timelines are estimates and may vary due to carrier delays, weather conditions, customs clearance, or other unforeseen factors.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on product weight, size, and destination.

  • Certain bulk or heavy equipment may require customized shipping — we’ll contact you before dispatch if applicable.

  • International customers are responsible for custom duties, import taxes, or clearance fees in their respective countries.

4. Order Tracking

You can track your order in real-time using the tracking ID provided in your shipping confirmation email.
If you face any issues, contact our support team — we’ll help locate your shipment promptly.

5. Delays & Force Majeure

While we always strive for timely delivery, Spy Eye Technology is not responsible for delays caused by:

  • Natural disasters, political unrest, or pandemics

  • Customs inspections or clearance delays

  • Carrier service disruptions

We’ll always communicate transparently in case of any unexpected delays.

6. Lost or Damaged Packages

If your shipment appears lost or arrives damaged:

  • Notify us within 48 hours of delivery (with photos, if applicable).

  • We’ll coordinate with our logistics partner to resolve the issue or send a replacement when verified.

  • Refunds or replacements will be processed after carrier confirmation.

7. Cancellations

  • Orders can be cancelled before dispatch only.

  • Once shipped, the order cannot be cancelled but may qualify for return as per our policy.

  • Refunds for cancelled orders are processed within 3–5 business days.

8. Contact Us

For shipping-related questions or delivery assistance:
📧 support@tecychussain.com
đź“ž +91 9911645145
🏢 Spy Eye Technology, Delhi, India