Terms & Conditions

Last Updated: 15 October 2025

Welcome to Spy Eye Technology — the trusted name behind tecychussain.com, your global partner in automation and industrial solutions.

By visiting or making a purchase through our website, you agree to the Terms & Conditions listed below. Please read them carefully before using our platform or placing an order. These terms apply to all domestic and international customers.

1. Who We Are

Spy Eye Technology is a Delhi, India–based company that supplies automation, electrical, and industrial parts worldwide. Through tecychussain.com, we provide genuine products, trusted brands, and reliable services to clients across industries.

When we say “we,” “our,” or “us,” we mean Spy Eye Technology. When we say “you” or “your,” we mean the customer — whether an individual, reseller, or organization.

2. Using Our Website

  • You must be at least 18 years old to use our website or place an order.

  • All information you provide must be accurate and complete.

  • You are responsible for maintaining the confidentiality of your login details.

  • Any misuse of the website (such as fraud, spamming, or data tampering) is strictly prohibited.

3. Product Information & Availability

We do our best to display accurate descriptions, specifications, and pricing for all products. However, occasional errors or variations may occur due to manufacturer updates or typographical mistakes.

  • All products are subject to availability.

  • Prices may vary due to market conditions, currency exchange rates, or import duties.

  • We reserve the right to modify, update, or discontinue any product without notice.

4. Orders & Payments

When you place an order on tecychussain.com, it is considered an offer to purchase. We’ll confirm the acceptance once the order is reviewed and dispatched.

  • Payments must be made in full before shipping, unless otherwise agreed.

  • We accept secure online payment methods, including major credit/debit cards, wire transfers, UPI, and verified gateways.

  • All transactions are processed in Indian Rupees (INR) or US Dollars (USD) depending on your region.

  • International customers are responsible for any customs duties or import taxes applicable in their country.

5. Shipping & Delivery

We ship globally through reliable logistics partners.

  • Shipping timelines vary by destination and carrier service.

  • We are not responsible for delays caused by customs, weather, or carrier issues.

  • Once the shipment leaves our facility, the risk passes to you.

  • Tracking details will be shared as soon as your order is dispatched.

If you face any delivery issue, please contact our support team — we’ll assist you promptly.

6. Returns, Replacements & Refunds

We value your satisfaction and aim to ensure every order meets your expectations.

  • Products can be returned or replaced only if damaged, defective, or incorrectly supplied.

  • You must notify us within 7 business days of receiving your order.

  • Items must be unused, in their original packaging, and with all labels intact.

  • Once verified, refunds or replacements will be processed promptly.

  • Custom, made-to-order, or software-related items are non-returnable.

  • Refunds are issued through the same payment method used at checkout.

7. Warranty & Responsibility

Many of our products are backed by the manufacturer’s warranty. Spy Eye Technology acts as a distributor and support partner.

  • We do not provide additional warranties beyond the manufacturer’s policy.

  • Our responsibility is limited to the value of the product purchased.

  • We are not liable for indirect or consequential losses, including lost profits or downtime.

8. Global Compliance & Export

We follow international trade, export, and compliance regulations.
Customers are responsible for ensuring that the import and use of purchased products comply with the laws of their country.

Spy Eye Technology reserves the right to decline transactions or shipments that violate trade restrictions or export laws.

9. Intellectual Property

All content on tecychussain.com — including logos, text, product data, and visuals — belongs to Spy Eye Technology or its licensors.
You may not copy, modify, distribute, or reproduce any material without written permission.

10. Data Privacy

Your privacy matters to us. Any personal or company data collected during your interaction with our website is handled in accordance with our Privacy Policy.

We use your information only for legitimate business purposes — such as processing orders, improving user experience, and sending relevant updates.

11. Limitation of Liability

While we make every effort to ensure reliable service, we shall not be liable for:

  • Delays or failures caused by events beyond our control (e.g., natural disasters, global shipping delays, pandemics).

  • Any loss arising from misuse, incorrect installation, or third-party modifications of supplied parts.

Our total liability is limited to the invoice value of the goods or services purchased.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, and international trade principles apply for cross-border sales.
Any disputes shall be resolved amicably, failing which the courts of Delhi, India shall have exclusive jurisdiction.

13. Updates to These Terms

We may modify these Terms & Conditions periodically to align with new regulations or company policies.
The latest version will always be available on tecychussain.com. By continuing to use our website, you agree to any updated terms.

14. Contact Us

For questions, order assistance, or feedback, please contact:
📧 support@tecychussain.com
📞 +91 9911645145
🏢 Spy Eye Technology, Delhi, India